Returns and refunds
We want you and your pet to be happy with everything you buy from Chipper Pet. If something is not right, you can return most items within 30 days of delivery.
What can be returned
Items should be unused or gently used, clean, and returned with any original packaging. For hygiene reasons we cannot accept returns on used grooming tools that have been in contact with skin or coat, on opened consumables, or on anything marked final sale on its product page.
How to start a return
Email hello@chipperpetstore.com with your order number and a short description of the problem, and include photos if the item arrived damaged or faulty. We will reply with return instructions and the return address. Please wait to hear from us before sending anything back.
Return shipping
If an item is damaged, faulty or not what you ordered, we cover the return shipping. For change-of-mind returns the return postage is yours, and original shipping charges are not refunded.
Refunds
Once your return arrives and passes a quick check, we refund your original payment method. Refunds are normally processed within 3 business days, and your bank or card issuer may take a few days more to show the money.
Exchanges
The quickest way to exchange something is to return the original for a refund and place a new order for the size or color you want.
Damaged or incorrect items
Please check your order when it arrives. If anything is damaged, faulty or different from what you ordered, contact us within 2 days of delivery with your order number and clear photos of the item and its packaging, and we will put it right.
Questions
Email hello@chipperpetstore.com and we will help.